Defects & Damage Claims
THE PROCESS
Defects and damages are subject to inspection and approval, and need to be reported within 24 hours of delivery.
Please note, natural materials including wood and marble have variations and their imperfections are not considered defects.
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NEXT STEPS
Please allow our team 48 hours to respond to your claim. Keep in mind, after our first contact, our process can take up to 2-3 weeks as we work with our vendors to resolve the issue. Our team is dedicated to resolving your claim and we thank you in advance for your patience.
FULL-SERVICE EVENTS
Sandra's Collective is a full-service studio, specializing in Birthdays and Private events.
With a trusted list of vendors and suppliers, we work with you to create an event of your dreams. From planning to execution - we've got you covered, so you and your guests can enjoy the special occasion.
CONCEPT DESIGN
Concept Design package provides you with all the tools to bring your idea to life. With a comprehensive questionnaire and a 30-minute Zoom call, our event manager will deliver a mood board and shoppable links for you to execute.
Please note that the event must be taking place at least THREE (3) months post package purchase. This is to allow sufficient time for purchases and deliveries.
Check out our Item Procurement Add-on service!
PRE-PACKAGED DECOR
The devil is in the details - and we've thought of them all! Shop our curated decor packages that you can use over and over again (just add event specific accents!).
SPECIAL EVENTS CREATE LIFE-LONG MEMORIES AND IT’S IMPORTANT TO WORK ALONGSIDE A TEAM YOU TRUST. WE MAY BE A GOOD PARTNER IF:
- YOU ARE LOOKING FOR A TRUSTED PARTNER TO MANAGE YOUR EVENT FROM START TO FINISH
- YOU APPRECIATE ELEGANT, NEUTRAL AESTHETICS
- YOU VALUE QUIET, QUALITY ITEMS THAT ARE MADE TO LAST